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I'm having problems with my ebook
We've compiled a list of the most common problems encountered by ebook consumers. We continue to update this information as quickly as possible.
Before beginning to diagnose a problem, you may want to review the eBook Software compatibility chart. Each eBook software supplier has a slightly different list of supported browsers, operating systems, and computing devices.
If this is the first time you've downloaded an ebook, please review the section on downloading your first ebook.
If you have received an error message during the downloading of your ebook, please review the section "I got the following error message while downloading my ebook".
If you have already downloaded your eBook but can't locate it, the help section "Can't Find the Downloaded eBook" will provide help on locating it on your computer.
Otherwise, you can review the list of common problems for the following ebook formats:
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